Oztronaut respects your privacy.
This Privacy Policy explains how we may collect, use, and protect customer information when you use our website or place an order.
Information We Collect
When you place an order or contact us, we may collect information such as:
- Your name
- Email address
- Shipping address
- Billing address
- Phone number, if provided
- Order details
- Payment confirmation details
- Messages you send to us
We do not store full credit card details on our website.
Payments are processed through secure third-party payment providers.
How We Use Your Information
We use customer information to:
- Process orders
- Arrange shipping
- Provide order updates
- Respond to customer enquiries
- Handle returns or order issues
- Improve our store and customer experience
- Meet legal or tax obligations where required
Payment Information
Payments may be processed by third-party payment providers such as Stripe, PayPal, WooCommerce Payments, or other available checkout services.
These providers may collect and process payment information according to their own privacy and security policies.
Production and Shipping Partners
Some products may be created and shipped by production partners or print-on-demand suppliers.
We may share necessary order details with these partners so they can produce and deliver your order.
This may include your name, shipping address, and product details.
Email Communication
We may use your email address to:
- Send order confirmations
- Send shipping updates
- Respond to your enquiries
- Provide customer support
- Send important order-related notices
If email marketing is enabled, you may choose to subscribe to updates, offers, or news from Oztronaut.
You can unsubscribe from marketing emails at any time.
Cookies
Our website may use cookies and similar technologies to support shopping cart functions, checkout, analytics, and website performance.
You can manage cookies through your browser settings.
Protecting Your Information
We take reasonable steps to protect customer information from misuse, loss, unauthorised access, or disclosure.
However, no online store or internet transmission can be guaranteed to be completely secure.
Accessing or Updating Your Information
If you need to update your order details or ask about personal information connected to your order, please contact us.
Contact
For privacy questions, contact: