We want customers to be happy with their Oztronaut order.
Because some products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or accidental orders.
However, this does not limit your rights under Australian Consumer Law.
Faulty, Damaged, or Incorrect Items
Please contact us if your item arrives:
- Damaged
- Faulty
- Incorrect
- Misprinted
- Significantly different from what you ordered
Please contact us within 7 days of receiving your order where possible, so we can review the issue quickly. This does not limit your rights under Australian Consumer Law.
When contacting us, please include:
- Your order number
- A clear description of the issue
- Photos of the product
- Photos of the packaging, if damaged during delivery
This helps us review the issue and work with our production or shipping partners if needed.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
If a product has a major problem, you may be entitled to a replacement, refund, or other remedy.
If the problem is minor, we may offer a repair, replacement, or other suitable solution.
Nothing in this policy limits your rights under Australian Consumer Law.
Change of Mind
We generally do not offer refunds or exchanges for change of mind.
This includes situations where:
- You ordered the wrong size
- You changed your mind after ordering
- You no longer want the item
- You selected the wrong colour or design
- You entered incorrect order details
Please check product details carefully before placing your order.
Size Issues
Please check the product size guide before ordering.
Because many products are made to order, we usually cannot exchange items if the wrong size was selected.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once production or processing has started.
Refunds
If a refund is approved, it will usually be processed back to the original payment method.
Refund processing times may vary depending on your payment provider or bank.
Contact for Returns
For return or order issue enquiries, contact: